Shipping policy

Shipping & Delivery Policy

We aim to deliver your order as quickly and smoothly as possible.

Order Processing
Orders are processed within 1–3 business days. Once your order is ready for delivery, you will receive a confirmation email or message with details.

Shipping & Delivery
All orders are delivered directly by OFFBLOCK or our delivery team.

Estimated delivery times are typically 2–7 business days depending on your location.

Delivery times are estimates and are not guaranteed.

Delivery Confirmation
An order is considered fulfilled once it has been successfully delivered to the address provided at checkout.

Please ensure your delivery details are accurate, as we are not responsible for orders delivered to incorrect or incomplete addresses.

Delivery Issues (Missing or Stolen Orders)
If you believe your order is missing or was not received, please contact us within 7 days of the marked or confirmed delivery date at info@offblock.ca.

We will review the issue and do our best to assist.

We are not responsible for packages that are lost or stolen after confirmed delivery to the correct address.

Delays
We are not responsible for delays caused by traffic, weather, or other events outside our control.

Order Issues
If you experience any issues with your order, please contact us at info@offblock.ca, and we will assist you as best as possible.